Sales Policy for CrownGemm

Effective Date: December 19, 2024

At CrownGemm, we are committed to providing a smooth and enjoyable shopping experience. This Sales Policy outlines the terms and conditions governing the sale of our necklaces, including pricing, payments, and order fulfillment.

1. Pricing

  • All prices on our website are listed in US dollars (USD).
  • Prices are subject to change without notice due to promotions, product updates, or other market factors.
  • Applicable taxes, duties, or fees (if any) will be calculated and displayed at checkout based on your shipping location.

2. Payment Methods

We accept the following payment methods:

  • Visa, MasterCard, American Express, and other major credit and debit cards.
  • PayPal.

Payments must be made in full at the time of purchase. Orders will not be processed or shipped until payment has been confirmed. All transactions are processed securely through our third-party payment gateway.

3. Order Processing

  • After placing an order, you will receive an order confirmation via email.
  • Orders are typically processed within 1-3 business days. During peak times or promotions, processing times may be slightly longer.
  • If any issues arise with your order, such as product availability or payment issues, we will contact you as soon as possible using the email or phone number provided.

4. Shipping and Delivery

  • We offer domestic and international shipping. Shipping fees and delivery times vary based on your location and the shipping method selected at checkout.
  • Once your order has been shipped, you will receive a confirmation email with tracking information.
  • Delivery times are estimates and are not guaranteed. CrownGemm is not responsible for delays caused by shipping carriers, customs processes, or other external factors beyond our control.

5. Cancellations

  • Orders may be canceled if they have not yet been shipped. To request a cancellation, please contact us at info@crowngemm.com or call 678-213-9228 as soon as possible.
  • If your order has already been shipped, you will need to follow our Refund and Returns Policy to return the item.

6. Promotions and Discounts

  • CrownGemm may offer promotions, discounts, or coupon codes from time to time. These offers are subject to specific terms and conditions, which will be provided at the time of the offer.
  • Discounts and promotions cannot be combined unless explicitly stated.

7. Product Availability

  • We make every effort to maintain accurate stock levels on our website, but product availability is subject to change.
  • In the rare event that a product becomes unavailable after you place an order, we will notify you and offer an alternative product or provide a full refund for the unavailable item.

8. Limitation of Liability

  • CrownGemm is not responsible for any indirect, incidental, or consequential damages resulting from your use of our website or the purchase of our products.
  • Our total liability for any claim related to a purchase will not exceed the amount paid for the product in question.

9. Contact Us

If you have any questions or concerns about this Sales Policy, or if you need assistance with an order, please contact us:

  • Street: 271 Flint Street, Atlanta, Texas, Georgia, United States
  • Phone Number: 678-213-9228
  • Email: info@crowngemm.com