Sales Policy
Effective Date: February 10, 2025

At Crowngemm, we strive to offer an exceptional shopping experience by providing high-quality gemstones and custom jewelry. This Sales Policy outlines our terms and conditions for purchases made through our website or at our physical store. By purchasing from us, you agree to comply with the following terms.

1. Product Availability
All products listed on our website are subject to availability. While we strive to maintain up-to-date stock levels, Crowngemm cannot guarantee the availability of any specific item. In the event that an item is out of stock after you have placed an order, we will notify you as soon as possible and offer alternatives such as backordering or a full refund.

2. Pricing and Payments

  • Prices: All prices are listed in USD and are subject to change without notice. The price charged for a product will be the price in effect at the time your order is placed. Sales tax may be applied depending on your location.
  • Payment Methods: We accept various payment methods, including major credit cards, PayPal, and other secure payment gateways. By providing payment information, you authorize us to charge the specified amount to your payment method.
  • Payment Authorization: Payment is processed at the time of order placement, and we reserve the right to cancel any orders if payment authorization is not obtained.

3. Order Confirmation
Upon placing an order, you will receive an email confirmation with the details of your purchase. This email serves as an acknowledgment of your order but does not guarantee the acceptance of the order. Crowngemm reserves the right to accept or reject any order.

4. Shipping and Delivery

  • Shipping Time: We process orders within 1-3 business days, excluding weekends and holidays. Shipping times vary depending on your location, and Crowngemm is not responsible for delays caused by third-party shipping providers.
  • Shipping Costs: Shipping costs will be calculated at checkout based on your location and the shipping method selected. International shipping rates may vary and are the responsibility of the customer.
  • Delivery Issues: In case of issues with delivery, including lost or delayed shipments, please contact our customer service team immediately. We will assist in tracking and resolving any delivery-related concerns.

5. Returns and Exchanges
For information on returns and exchanges, please refer to our Refund and Returns Policy.

6. Order Cancellations
Orders can be canceled within 24 hours of placement. If you wish to cancel your order, please contact us as soon as possible at [info@crowngemm.com] or by phone at 678-213-9228. After this period, orders will be processed, and cancellations may not be possible.

7. Contact Information
If you have any questions or concerns about our Sales Policy or your order, feel free to contact us:

Our customer service team is available to assist you and ensure your experience with Crowngemm is seamless.